REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics. If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the local association of REALTORS® where the REALTOR® holds membership, or participates in a REALTOR® association-owned/operated MLS. You may search for a member’s local affiliation here.
In addition, REALTORS® agree as a condition of membership to arbitrate contractual disputes and specific non-contractual disputes as provided for in Article 17 of the NAR Code of Ethics.
The Sunflower Association of REALTORS®, Inc. offers several avenues to consider before filing an ethics complaint. Below are resources to help you understand your options as a member of the public or a REALTOR® member. Check with the local association of REALTORS® to ensure you have the proper forms required by that association.

Arbitration

Buyers and Sellers Dispute Resolution

This program is designed to resolve disputes between buyers, sellers, and real estate brokers/salespeople not otherwise covered under Article 17 of NAR’s Code of Ethics and Standards of Practice. Dispute Resolution reflects an effort to design workable and fair alternatives to civil litigation.

Citation Policy

Ethics

  • Code of Ethics
    View the current NAR Code of Ethics here.
  • Before You File an Ethics Complaint
    This brochure explains alternatives to consider before filing an ethics complaint, as well as what to expect after filing a complaint.
  • Initiating an Ethics Hearing
    Procedures for processing complaints alleging violations of an Association’s bylaws.
  • Key Ethics Forms
    View or download forms for initiating an ethics complaint.
  • Sanctioning Guidelines
    While NAR does not recommend specific discipline for certain offenses, it does outline key points to be considered with respect to discipline.

Ombudsman Program

Often complaints, whether they specifically reference or relate to the Code of Ethics, or not, may be resolved with enhanced communication and a problem solving approach. The Ombudsman process is designed to provide such an approach in appropriate circumstances.

Statements of Professional Standards Policy

SAR Statements of Professional Standards Policy -2017

Resources for Professional Standards Administrators

  • Sample Chronology of an Ethics Complaint
    A guide to the ethics complaint process.
  • Hearing Officers: Arbitration
    Four options that may be adopted locally to supplement the arbitration hearing procedures established in the Code of Ethics and Arbitration Manual.
  • Hearing Officers: Ethics
    Four options that may be adopted locally to supplement the ethics hearing procedures established in the Code of Ethics and Arbitration Manual.
  • Procuring Cause Arbitration Worksheet
    This worksheet is for use at local association hearing panels when identifying relevant issues and facts in determining questions of entitlement to disputed funds.
  • The Five E’s of Due Process
    The right of a private organization to discipline members and to conduct dispute resolution is conditioned by law on ensuring due process to all parties as recognized by the five elements explained in this article.

Related Content

  • Ethics Hearing Videos
    Six-part videos series which recreates the process of an Ethics Hearing.
    • (please separate article #'s with commas)
    • Please list each article # that was violated and describe in detail each violation.